1. Nature of the service
GoSee is a customised digital service. Work may include reserving a requested GoSee name, preparing files, organising customer content, adapting a blueprint, designing the page and deploying it online.
2. Cancellation before work begins
You may request cancellation before the GoSee name has been reserved and before customisation or production work has begun. Approved refunds may be reduced by payment-provider or administrative charges that cannot be recovered.
3. After reservation or work begins
Once the requested GoSee name has been reserved, content preparation has begun, a draft has been created, or other customised work has commenced, the service fee is generally non-refundable because resources have already been committed to the order.
4. Duplicate or incorrect payment
Duplicate payments or clearly incorrect payment amounts should be reported promptly. After verification, the excess or duplicate amount will be refunded through an appropriate method, subject to payment-provider processing requirements.
5. Failure to provide content
Payment is not automatically refundable when delivery is delayed because required information, images, approvals or responses have not been provided by the customer. We may keep the order open for a reasonable period and contact the customer for completion.
6. Service not delivered by GoSee
Where ALX Solutions PLT is unable to provide the paid service for reasons within its control and no reasonable alternative can be agreed, the customer may be eligible for a full or partial refund according to the work already completed.
7. Change of mind after delivery
A change of mind, dissatisfaction with business results, lack of enquiries, or a decision not to use the completed GoSee does not normally qualify for a refund once the agreed digital service has been delivered.
8. How to request a refund
Email help@gosee.my or WhatsApp 016-977 7333. Include your name, GoSee name, payment reference, payment date, amount and reason for the request.
9. Review and processing
We aim to acknowledge refund requests within three business days. Approved refunds are normally initiated within seven business days, although the receiving bank or payment provider may require additional processing time.
10. Statutory rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.